Lisa James is a skillful leader in the area of organization development and culture transformation, with broad background in program design and facilitation.
She brings 25+ years of experience in the luxury hospitality space, as both a leader of people, and creator of high impact learning and development programs. Lisa has refined her talent as an agile strategic business partner who can organize and deliver large scale human resources around common learning activities. She is a nimble designer of leadership development programs that build executive capability, impact employee engagement and drive breakthrough communication.
Lisa spent many years managing teams in rooms division at properties in New York and Atlanta as well as running the reservations call center and overseeing global distribution operations for Nikko/JAL Hotels. As part of that role, Lisa was responsible for managing operational changes and training global staff on new systems and operational procedures.
Lisa was part of the team which drove an organizational culture transformation at The Leading Hotels of the World, Ltd. In her role she was responsible for directing learning and professional development to support this change, and the way in which employees participated and engaged with each other in the workplace.
Some of her most noted work was in creating and delivering learning programs with focus on:
cross functional work groups
employee engagement, and
building leadership capability through results driven conversations
Based in New York, NY, Lisa specializes in designing bespoke experiential professional development programs that have high impact on the organizations she works with.
Areas of Expertise:
Instructional Program Design
Strategic Business Partnership Development
Executive Talent Development
Certified True Colors Administrator